Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Electronic products such as Acrylic Benders have a 6 month warranty.

DTResources will not refund a customer if they:

• damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund)
• no longer want an item

To be eligible for a return, your item must be in the same condition that you received it.  Items must be returned using a tracked postage service.

To start a return, you can contact us at john@dtresources.co.uk. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at john@dtresources.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items),  Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.